1. CAN I CANCEL ORDERS ?

While there is no option for a customer to cancel the order on their own once the payment is made, if you can get in touch with Customer Care (inked@machutattoos.com) within 24 hours, we can try to cancel it, provided if it has been already shipped. If the cancellation request happens after 24 hours or if production has been started already, we cannot entertain any request.

2. MODE OF TRANSFER OF PAYMENTS

Refunds will be done through NEFT transfer which will be co-ordinated by our accounts team. The refund duration is 7 days from date of cancellation. If you need any clarifications on refunds. Please email us to inked@machutattoos.com

3. WHAT IS THE CANCELLATION FEE ?

There is a minimum cancellation fee of Rs.100 after the order is completed or shipped. The remaining amount will be transferred after deducting this charge.

4. CAN I RETURN MY ORDERS ?

Typically, delivered orders cannot currently be returned. Of course, this does not apply in cases of transport damages for which shop.machutattoos.com or a third-party-logistics provider can be held accountable. Please inspect all goods carefully on delivery and immediately inform our customer service (inked@machutattoos.com) if you detect any damages or defects within 48 business hours of receiving the order. We will replace the damaged item/s in cases of transport damages for which a third-party-logistics provider or we can be held accountable.

5. Refund & Exchanges

  • Machu Tattoos follows a “No Refund” Practice. In the unlikely circumstance that the service delivered has not been up to your satisfaction, please register your complaint on inked@machutattoos.com / 9659959593 within 15 days of availing the service.
  • After taking consultation and the service has been completed in accordance with the agreed terms, the customer is liable to pay the entire service charge.
  • For “Returns & Exchanges”, we accept damaged, un-opened and unused products for exchange (no refund) with a valid bill within 7 days of the bill date.

6. Refunds (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

7. Customer Care

  • Please email Customer Care at inked@machutattoos.com / Call: 9659959593 in case of any query, grievance / complaint / feedback.
  • Please visit our website on: www.machutattoos.com for detailed terms and conditions which apply in relation to services at Machu tattoos.