1. TERMS

These terms and conditions apply as general terms and conditions for availing services and purchase of products at all branches of Machu Tattoo
Studio. Additional terms and conditions may apply in respect of the particular service, promotion and products. These terms and conditions are subject to change without any prior notice. Hence, customers are requested to refer to the terms and conditions from time to time and before availing any service. Further, by availing the services/purchasing products, the customer shall be deemed to have accepted all the below mentioned Terms and Conditions and it constitutes a contract between the customer and the organization owning and running the respective Machu Tattoo studio.

2. Appointment & Cancellations

  • It is advisable to book an appointment before visiting Machu Tattoo studio to avoid disappointments.
  • We will be happy to change / reschedule your booking with prior notice subject to availability of spare appointment slots.

3. Customer / Service Refusal

  • We reserve the right to refuse a customer/any service should we feel that the service requested for is against SOP or may not be safe/suitable for the customer given the medical / hygiene / physical condition as disclosed by the customer during the consultation process.
  • Machu Tattoos and its staff also reserves the right to refuse service to any customer should they feel threatened due to verbal or physical abuse of any sort.

4. Prices

  • Prices of services and products are exclusive to all the branches of Machu Tatooos. Machu tattoos reserves the right to alter prices without any prior notice.
  • Prices as on date of service delivery/product purchase will be billed and are subject to tax at prevailing rates.

5. Safety

  • All valuables carried into the studio are at the sole responsibility of the Customer. Machu Tattoos would not be liable for any loss or damage of the same.
  • Machu Tattoos gives utmost importance to Conduct of Business Practices with highest standards of health, safety, ethics & compliance with applicable laws and regulations. Do contact the Studio Manager or the Area Business Manager to give suggestions/feedback or report any incident that you consider to be not in accordance with these standards.

6. Refund & Exchanges

  • Machu Tattoos follows a “No Refund” Practice. In the unlikely circumstance that the service delivered has not been up to your satisfaction, please register your complaint on inked@machutattoos.com / 9659959593 within 15 days of availing the service.
  • After taking consultation and the service has been completed in accordance with the agreed terms, the customer is liable to pay the entire service charge.
  • For “Returns & Exchanges”, we accept damaged, un-opened and unused products for exchange (no refund) with a valid bill within 7 days of the bill date.

7. Gift Cards / Vouchers / Coupons

  • Gift Cards/Vouchers/Coupons will be honoured at Machu tattoos provided they are produced for redemption as per the terms and conditions thereof within the validity period of such vouchers and coupons before the bill is made.
  • Gift Cards/Vouchers/Coupons cannot be redeemed for cash and cannot be exchanged/clubbed with any other offer being run at Machu tattoos.

8. Offers and Promotions

  • Terms and conditions of the respective offer and promotion would apply in addition to these general terms and conditions.
  • Services and products available under the offer/ promotion scheme will also be available without the offer/ promotion.
  • Offers and promotions cannot be exchanged for monetary compensation;
  • No two offers can be clubbed.
  • Machu Tattoos reserves the right to withdraw or modify Offers and promotions without any prior intimation.

9. Data Security

  • Customers are requested to accurately share all necessary details while filling the Declaration cum Consent form, as the same is in your best interest.
  • All Personal Information /Sensitive personal data or information provided by the customer while booking appointments, consultation procedures or filling consent forms is out of the customer’s free consent to enable the Company to carry out the services. Further Machu Tattoos shall keep the Personal Information/Sensitive personal data or information provided by the customer confidential and may store the same for future reference and use and for providing and recommending any other products and/or services or marketing purposes. Please refer to our privacy policy to understand the way we use personal information collected from you.
  • Amongst others we use the personal information provided by you to contact you for informing you of our products, offers, services and promotions and other legitimate marketing purposes.

10. Customer Care

  • Please email Customer Care at inked@machutattoos.com / Call: 9659959593 in case of any query, grievance / complaint / feedback.
  • Please visit our website on: www.machutattoos.com for detailed terms and conditions which apply in relation to services at Machu tattoos.